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Effective from June 5, 2024

Privacy Policy

We respect your privacy regarding any information we may collect from you across our website.

Thank you for your interest in the Delska data centres and the www.Delska.com website.

The Delska Group companies (hereinafter – Delska, we, our) are committed to protecting your privacy. This Privacy Policy explains how we will process your personal data when you use our website www.Delska.com, communicate with us via online chat, use online forms to receive information about Delska services and prices, receive feedback from Delska staff to your enquiries.

Delska is a registered trademark and DBA (doing business as) name. Delska Group companies, and the Delska registered trademark and Delska DBA name are used by the following companies:

1) SIA DIGITĀLĀS EKONOMIKAS ATTĪSTĪBAS CENTRS, registration No. 40003455216, address: Čuibes iela 17, Riga, Latvia, LV-1063;

2) UAB Doumenu logistikos centras, registration No. 302527488, address: A. Juozapavičiaus g. 13, Vilnius, Lithuania;

This Privacy Policy applies only to the operation of the website www.Delska.com, online chat, online forms for receiving information about Delska services and prices, providing feedback on your messages or applications (hereinafter – Services). By accessing or using our Services, you confirm that you have read, understood and agreed to the collection, storage, use, processing and sharing of your personal data between the Delska Group companies as described in this Privacy Policy.

IMPORTANT!

1) Please note that the use of the myDelska Self-Service Cloud Platform (my.deac.eu) is not covered by this Privacy Policy and is covered by a separate privacy policy.

2) Legal relations arising from the conclusion of a contract for the provision of IT services between you and a company of the Delska Group are not covered by this Privacy Policy and are covered by a separate privacy policy.

DEFINITIONS:

To explain a situation as clearly as possible in this Privacy Policy, whenever any of these terms are referred to in this Privacy Policy, they should have the following meanings:

- Cookie: a small amount of data generated by a website and stored by your web browser. It is used to identify your browser, provide analytics and remember information about you, such as your language preference or login information.

- Delska: registered trademark and DBA (doing business as) name used by companies:

1) SIA DIGITĀLĀS EKONOMIKAS ATTĪSTĪBAS CENTRS, registration No. 40003455216, address: Čuibes iela 17, Riga, Latvia, LV-1063;

2) UAB Doumenu logistikos centras, registration No. 302527488, address: A. Juozapavičiaus g. 13, Vilnius, Lithuania.

- Customer or you: a natural or legal person, company, organisation, entity that:

1) uses the Delska website www.Delska.com;

2) initiates communication with Delska in relation to an interest in the services offered by Delska.

- Device: any internet-connected device, such as a phone, tablet, computer or any other device that can be used to visit the www.Delska.com website or to communicate with Delska in relation to the services offered by Delska.

- IP address: Each device connected to the Internet is assigned a unique network identifier called an Internet Protocol (IP) address at the time of connection. These numbers are usually assigned in geographical blocks. An IP address can often be used to identify the location from which a device connects to the Internet.

- Staff: refers to those persons who are employed by Delska or contracted to provide services on behalf of a party.

- Personal data: any information which, directly, indirectly or in conjunction with other information, including personal identity numbers, identifies a natural person or relates to an already identified person.

- Service: use of the website www.Delska.com, use of online chat, use of online forms for receiving information about Delska services and prices, provision of feedback by Delska staff.

- Third Party Services: refers to advertisers, competition sponsors, advertising and marketing partners and others who provide our content or whose products or services we think may be of interest to you.

- Website: www.Delska.com.

Controllers

The following controllers process data in accordance with, and within the scope and to the extent of this Policy:

1) SIA DIGITĀLĀS EKONOMIKAS ATTĪSTĪBAS CENTRS, registration No. 40003455216, address: Čuibes iela 17, Riga, Latvia, LV-1063;

2) UAB Doumenu logistikos centras, registration No. 302527488, address: A. Juozapavičiaus g. 13, Vilnius, Lithuania;

When processing your personal data for the purposes set out in this Policy, these controllers act as joint controllers.

If you wish to exercise your rights as a data subject, you have the right to make an application to any of the controllers.

All personal data provided by the data subject to the joint controllers or to one of them individually will be processed in accordance with the provisions of the General Data Protection Regulation, as well as the requirements of other laws and regulations of the European Union and the Republic of Latvia governing the protection of personal data.

What information do we process?

We collect information about you when you visit our website, use online chat, fill in online forms and communicate with us.

1. Information you provide:

Contact details: When using a service, we may ask you to provide contact details such as: name, company name, address, e-mail address and telephone number.

Communication: If you contact us directly via live chat or e-mail available on the website, we may obtain your contact details, including your name, e-mail address, telephone number, IP address, region, browser type, as well as the message and/or attachments you send to us and other information you choose to provide.

2. Information we collect when you use the services:

Cookies. Like most websites, our website automatically collects and records certain information, too. In addition, we may automatically collect data from your device when you use our services. Internet Protocol (IP) addresses, browser type, referring/exit pages, operating system, date/time stamp, clickstream data, landing page and referring URL. When you access our services, a cookie may be placed on your computer or other device to collect this data. For more information about the cookies used on the website, please read our Cookie Policy.

Use of our systems and services. When you use our services, we may collect data about how you interact with and use them, including how much memory and processing power is used, how much space is used, what the system level performance is when you use the services. We use this information to operate, maintain and improve the functionality and use of the services, create new functions, protect the security and safety of our services and users, and provide better customer service. In addition, we use this information to create aggregated analytics and business intelligence that helps us run our business, keep it safe, make smart decisions, and provide performance reports when needed.

3. For what purposes do we use the information we collect?

Any information we collect from you may be used in one of the following ways:

- to personalise your experience (your information helps us better respond to your individual needs);

- to improve our website (we continually strive to improve our website offers based on the information and feedback we receive from you);

- to improve customer service (your information helps us respond more effectively to your customer service enquires and support needs);

- to administer contests, promotions, surveys or other site functions;

- to periodically send you e-mails;

- to carry out data analysis (where consent has been provided by the data subject).

4. Do we share the information we collect with third parties?

We may share information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, advertising and marketing partners and others who provide our content or whose products or services we use (if consent is provided). Please see our Cookie Policy for more details.

5. How do we use your e-mail address?

By submitting your e-mail address on this website using the contact form, you will receive e-mails from our customer service and sales departments regarding your enquiry.

By submitting your e-mail address in the footer section of this website, you agree to receive e-mails from our marketing department.

You can cancel your subscription at any time by unsubscribing – this option is included in the relevant e-mail. We only send e-mails to recipients who have authorised us to contact them directly or via a third party.

The e-mail addresses provided during the processing of your enquiry will only be used to send you information and updates in relation to your enquiry.

6. For how long do we keep your information?

We only store your information for as long as we need it to provide you with Delska services and to achieve the purposes described in this Policy. When we no longer need to use your information and do not need to retain it to comply with legal obligations to which we are subject, we will either delete your personal data from our systems or anonymise it so that you cannot be identified.

7. How do we protect your information?

We implement various security measures to keep your personal information secure when you enter, submit or access your personal data.

8. Can my information be transferred to other countries?

Delska Group companies are registered in the European Union. Information collected on our website, through direct interaction with you or through our help services, may from time to time be shared with our offices or staff.

However, should the need arise to transfer data outside the European Union, we will use those security mechanisms that are recognised as good practice for handling personal data at each relevant time and will be included in the guidelines of the supervisory authorities for data processing.

9. Is the information collected through Delska services secure?

We implement organisational and technical measures to help protect, prevent unauthorised access, maintain data security and make good use of your information.

10. Can I update or correct information about myself?

Your right to request the updating or correction of your personal data depends on your relationship with Delska.

Delska may update, correct or delete your personal data if it is provided for in the applicable laws and regulations.

You should be aware that it is technologically impossible to delete from our system every record of the information you have provided to us. The need to back up our systems to protect information from accidental loss means that a backup copy of your personal data may exist for a certain period of time after the update, correction or deletion request has been received. Immediately upon receipt of your request, all personal data stored in our actively used databases and other readily retrievable media will be updated, corrected, modified or deleted, as appropriate, as soon as reasonably and technically possible.

11. Maintaining an up-to-date version of the Privacy Policy

We keep this Privacy Policy up-to-date to provide you with complete transparency about the activities that occur when you use the Services and use the Delska website. By using the website and the Services, you agree to our Privacy Policy and its terms. We may make changes to this Privacy Policy and the Services. Unless otherwise required by law, we will not notify you (for example, through our Service) before we make changes to this Privacy Policy. If you do not wish to agree to this or an updated Privacy Policy, you may stop using the Services.

12. Links to other websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites that are not operated or controlled by Delska. We are not responsible for the content, accuracy or opinions expressed on such websites, and we do not investigate, monitor or verify the accuracy or completeness of such websites. Please remember that if you use a link to go from the Services to another website, our Privacy Policy will no longer apply. Your browsing and interaction on other websites is subject to the terms and policies of that website. Such third parties may use their own cookies or other methods to collect information about you.

13. Cookies

Delska uses Cookies. A Cookie is a small text file that is stored on your computer or other Internet-connected device to identify your browser, provide analytics and remember information about you, such as your language preference or login information. We use Cookies to improve the performance and functionality of the website. You can disable the use of Cookies in most web browsers. However, if you disable Cookies, you may not be able to access functions of our website properly or at all. For more information about the cookies used on the website, please read our Cookie Policy.

14. Blocking and disabling cookies and similar technologies

You can also set your browser to block cookies and similar technologies, regardless of your location, but doing so may block our essential cookies and prevent our website from functioning properly, and you may not be able to take full advantage of all of its functions and services. You should also be aware that you may lose some of the information stored (such as website settings) if you block cookies in your browser. Different browsers have different controls for cookies. Disabling a cookie or cookie category does not remove the cookie from your browser, you will need to do this yourself from your browser; for more information, visit your browser's help menu.

15. Remarketing services

We use remarketing services. Remarketing is an advertising strategy where users who have previously visited a website or used an app are shown targeted ads to increase conversion.

16. Third Party Services

We may display, include or make available third-party content (including data, information, apps and other services) or provide links to third party websites or services (Third Party Services).

You acknowledge and agree that Delska is not responsible or liable for the Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, lawfulness, decency, quality, or any other aspect thereof. Delska does not acknowledge or assume any responsibility or liability to you or any other person or entity for the Third-Party Services. Third Party Services and links to them are provided solely as a convenience to you, and you access and use them solely at your own risk and subject to the terms and conditions of such third parties.

17. Tracking technologies

- Google Maps API

The Google Maps API is a powerful tool that can be used to create a custom map, search map, check-in features, display live synchronised location data, plan routes or create combinations, to name just a few of the services.

The Google Maps API may collect information from you and your Device for security purposes.

The Google Maps API collects information that is stored in accordance with its Privacy Policy.

- Google reCAPTCHA

Google reCAPTCHA is a security feature that protects websites from spam and abuse without requiring any input from the user.

We use Google reCAPTCHA v3 to defend our website from automated abuse and spam. The use of reCAPTCHA is subject to Google's privacy policy and terms of service. It collects information about users' hardware and software, including device and app data, which is then sent to Google for evaluation.

- Cookies

We use Cookies to improve the performance and functionality of our website, but they are not essential to its use.

- Sessions

Delska uses Sessions to identify the sections of our website that you have visited. A Session is a small piece of data that a web browser stores on your computer or mobile device.

Contact us

Don't hesitate to contact us if you have any questions.

- Via Email: [email protected]
- Via Phone Number: +371 6707 2100
- Via this Link: www.delska.com/about/contacts
- Via this Address: Čuibes street 17, Riga, LV-1063 Latvia